Your First Visit

At the first visit to the orthodontist, clinical records are taken to determine the best course of treatment. This information is used to develop a custom treatment plan for each patient. These records are also helpful in tracking the progress of treatment as the teeth move under orthodontic care.       

Please take a minute to fill out our online forms before your first appointment. Once you click "submit" on the health history form, the form will be sent to our office.  Please print out the facebook authorization and bring it with you to your appointment.

Regular Appointments

The appointment when you get your appliances (braces, expanders, etc.) usually takes about an hour. You'll then see us at regular intervals 4 to 8 weeks apart for an adjustment, which takes 20 to 40 minutes. Our regular office hours are Monday thru Thursday from 7:15 AM to 4:30 PM with a lunch break between 1:00-2:00 for the Dallas office. Coppell hours are Monday thru Thursday from 8:00-5:00 also with a lunch between 12:40-2:00. Patients are seen by appointment only. We make every effort to be on time for our patients, and ask that you extend the same courtesy to us. If you cannot keep an appointment, please notify us immediately. Cancel only if it is an emergency. It is difficult to reschedule you since most appointments are made 4 to 8 weeks in advance.

Payment

• If full payment is made at the onset of treatment, we will offer a fee discount.
• To fit your individual needs, financial arrangements can be made to extend your payments over the length of treatment with no interest.
• For your convenience, we accept payment by VISA, Discover and MasterCard.
• In cases of serious delinquency, treatment will be discontinued, although we will make every effort to accommodate patients with temporary difficulties.

Insurance

A break-down of all applicable fees will be discussed, in full, during your initial examination. Please know that we will accommodate you in anyway we can, that is why we tailor to you and your needs when setting up the contract. We give you a payment option form that has two general ways of setting up your contract, if for any reason you need to arrange the contract more in line with your financial needs, please do not hesitate to discuss that with us.

We are currently in network with MetLife and Delta Dental only.  We will verify your benefits prior to your initial consultation in order to provide you with your payment options.  Please keep in mind that your insurance estimate is not a guarantee of payment.  When services are complete and a claim is received for payment, your insurance company will calculate its payment based on your current eligibility, amount remaining in your lifetime maximum and any deductible requirements. 

We would like to inform you ahead of time that we do not submit insurance other than to MetLife or Delta Dental. It is very important that you check with your insurance company before starting treatment to see if your personal plan covers orthodontics. If your plan will cover orthodontics, then we will supply you with the form you need to submit to the insurance company.

It is your responsibility to let us know before treatment is started that you will need a claim form. We have noticed that some insurance companies need a claim form per visit. If this is the case for your insurance company, we will need to know this ahead of time, also.

We will try our best to accommodate you with any insurance needs possible. If you have any questions, please call our office and speak with Jessica Scifres, our Insurance Coordinator in the Dallas office or Michele Trevino in the Coppell office.